Frequently Asked Questions
Everything you need to know about your UTR Sports gear.
How long does shipping take for high-performance equipment?
Standard shipping typically takes 3-5 business days. For specialized gear or oversized equipment, please allow up to 7-10 business days for delivery.
What is your return policy for athletic footwear?
We offer a 30-day return policy for all footwear. Items must be in their original packaging and in unworn, 'like-new' condition to qualify for a full refund.
Are your products covered by a manufacturer warranty?
Yes, most of our professional-grade sports equipment comes with a 1-year manufacturer warranty covering material defects and craftsmanship.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.